Step by step instructions on how a customer should submit a windshield claim.
Customers enjoy the benefit of our product from the moment they drive their new vehicle off the dealership lot. Our windshield product makes for a safer and more pleasant driving experience. However, there may come time that they need to benefit in a different way from our warranty, with a windshield repair or replacement.
Do all Crystal Fusion warranties come with repair or replacement coverage?
Crystal Fusion offers multiple types of warranties, at different term lengths. Not all policies come with repair or replacement coverage. For a full break-down of our warranties, visit our Guide to Crystal Fusion Warranties.
Submit by Phone Call:
To initiate the claim start by calling our direct claims line at (866) 342-6661
Items a customer will need to have ready:
- Vehicle's VIN number.
- Customer name on the Warranty.
- Statement of how the damage occurred.
- Date of the damage occurrence.
At this point, our claims representative will just confirm that the contact information and address on the warranty are up to date and accurate, and if they are located near the purchasing dealership.
If the customer has a valid claim, the claims representative will conclude the phone call by notifying the customer to be on the look out for an email requesting several photos of the damage. The customer can either email or text the photos to the claims representative.
The customer is also notified that once our team receives the photos of damage, they will be directly contacted by the repair facility within 24 to 48 hours to schedule the repair or replacement appointment.
Crystal Fusion does not get involved in the scheduling process of the repair/replacement appointment. It is up to the customer and repair facility to agree on an appointment date and time.
Submit by Web:
To initiate the claim by web, visit https://cftproducts.com/submit-a-claim
The customer will need to fill out all required information below:
- Customer contact information: Name, Phone, Email, Address
- VIN Number
- Damage Type: Crack or Chip
- Statement of how the damage occurred.
- Date of the damage occurrence.
- Photo Upload of damage.
If the customer has a valid claim, a claims representative will notify the customer both by email and phone call that their claim was approved and that they will be directly contacted by the repair facility within 24 to 48 hours to schedule the repair or replacement appointment.
note: If information was missing or unclear via the web form submission, the claims representative may request additional information.
What needs to happen if the windshield is replaced?
If the windshield is replaced, one additional step is required by the customer:
A ReApplication Form must be submitted.
This form will be put on the customers file proving that the Crystal Fusion Windshield Treatment was reapplied by the repair facility on the new windshield. Without the reapplication on the product and submission of the form, future claims may not be approved.